Customer Service

Responsibilities:
■ Manage moderate amounts of incoming messages.
■ Identify and assess customers' needs to achieve satisfaction.
■ Build sustainable relationships and trust with customers through open and interactive communication.
■ Provide accurate, valid and complete information by using the right methods/tools.
■ Handle customer complaints, provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution.
■ Keep records of customer interactions, process customer accounts and file documents.
■ Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.
Benefits:
■ Up to 5,000WP or more each Paycheck